Introduction

This article describes ways you can report an issue to the Customer Support team:

• Email
• Contact form

Tip: For detailed information on what to include when reporting an issue, refer to the article.

Note: Check the support service model and Customer Support team availability.

Step-by-step guides

Report an issue through an email

To report an issue:

• Send an email at location-risk-intelligence@munichre.com and provide a detailed description of the issue.

Report an issue through a contact form

Open the contact form:

• On Location Risk Intelligence home page, at the bottom of the page, in the Support section, click Need help?

• On the platform, in the lower-left corner of the page, click Help Center > Help > Contact Support.

• In the Support Center, click Submit a request.

Report an issue:

1 Enter your email address, first name, and last name in corresponding boxes.

2 Select the severity level from the dropdown list:

• Low
• Medium
• High

3 Select the request type from the dropdown list:

• Access and registration
• Technical issues
• Request for new features
• General feedback
• Other

4 Enter the subject of your request, provide detailed description of the issue, and add an attachment (if any).

Tip: For detailed information, view the article Best practices for reporting issues.

5 Submit your request.

Customer Support services

Monitoring services are available throughout the entire workweek, while customer support is offered during business operating hours from 06:30 to 20:30 CET, Monday through Friday, excluding local public holidays in Munich, Germany. 

Detailed information about the first-level and second-level customer support service is provided in the following table: