Introduction

This article describes common issues that you might encounter while setting up an authenticator app and using multi-factor authentication (MFA).

Tip: To know more about MFA setup, view this article: MFA - enable and manage. For most common questions, refer to FAQ: MFA frequently asked questions (FAQ).

Issues and troubleshooting

Duplicate code

This issue emerges when a user tries to sign in twice in short period, using the same code.

Solution: Wait until the authenticator app generates a new code and enter this code in the corresponding box.

Cannot use MFA service

In this case, contact our Customer Support team: [email].

Wrong code

This issue may emerge when the entered code is not matching current one in the app.