Introduction 

This guide explains how you can generate HAR files in Chrome, Edge, and Firefox.

Info: HAR, short for HTTP Archive, is a format that includes information about web browser's interaction with a site (resources that are loaded, cookies, downloaded content, and lots of connection details). HAR files may be useful in troubleshooting complex issues by obtaining additional information about the network requests that are generated in the browser while an issue occurs.

Step-by-step guides

Generate a HAR file in Google Chrome

1 In Chrome, go to the page where the issue is occurring.

2 Click the Menu button (⋮), and then select More tools > Developer tools. The DevTools panel opens.

3 In the DevTools panel, go to the Network tab.

4 In the upper-left corner of the tab, check a round record button: it should be red. If the button is grey, click it to start recording.

5 Refresh the webpage to reproduce the issue while the network request is recorded.

6 Click the download button, Export HAR, and save the file to your computer in the HAR format.

7 Attach this HAR file to an email and send it to the Customer Support team: location-risk-intelligence@munichre.com.

Generate a HAR file in Microsoft Edge

1 In Edge, go to the page where the issue is occurring.

2 Click the Menu button (...), and then select More tools > Developer tools. The DevTools panel opens.

3 In the DevTools panel, go to the Network tab.

4 In the upper-left corner of the tab, check a round record button: it should be red. If the button is grey, click it to start recording.

5 Refresh the webpage to reproduce the issue while the network request is recorded.

6 Click the download button and save the file to your computer in the HAR format.

7 Attach this HAR file to an email and send it to the Customer Support team: location-risk-intelligence@munichre.com.

Generate a HAR file in Mozilla Firefox

1 In Firefox, go to the page where the issue is occurring.

2 Click the Menu button (), and then select More tools > Web Developer Tools. The Web Developer Tools panel opens.

3 Go to the Network tab.

4 Make sure that the recording is on.

5 Reload the webpage to reproduce the issue while the network request is recorded.

6 In the upper-right corner of the tab, click the Network Settings button (), and then click Save All As HAR. Save the file to your computer.

7 Attach this HAR file to an email and send it to the Customer Support team: location-risk-intelligence@munichre.com.