Introduction
This article provides an overview of common errors that users may encounter when signing in to Location Risk Intelligence On-Demand, along with troubleshooting tips.
Errors and troubleshooting
You are not authorized to view this page
This error message indicates authentication or authorization issues:
- No purchased credits
- Incorrect link (for example, risksuite.munichre.com instead of https://ondemand.risksuite.munichre.com)
- Issues with browser cache
Troubleshooting
- Check whether the link is correct.
Tip: You can access Location Risk Intelligence On-Demand these ways:
- On-Demand home page: https://ondemand.risksuite.munichre.com
- Location Risk Intelligence page: https://www.munichre.com/rmp/risk-suite-en/login.html (select On-Demand)
- Ensure you have the necessary credits before accessing the platform.
- Try clearing your browser cache and cookies and sign in to the platform with the same email address and password used during registration.
- Ensure you are using a modern browser (Google Chrome, Microsoft Edge, or Mozilla Firefox).
- Try accessing the platform in a private window.
If the issue hasn't been resolved, contact our Customer Support team at location-risk-intelligence@munichre.com.