Incident management refers to effectively and efficiently responding to and resolving incidents to minimize their impact on business operations.
We have a structured incident management approach in place. Incident management processes encompass reporting, assessing, investigating, and recovering from incidents. We take incident management practices seriously to ensure:
- Better efficiency of operations
- High quality of services
- Visibility and transparency
- Reduction of service downtime
Following established procedures helps minimize the impact of incidents, restore normal operations, and prevent future occurrences, while ensuring timely communication with stakeholders and minimizing user disruption.
Incident management is an integral part of our BCM concept: Business Continuity Management (BCM).