Introduction

This article provides for dealing with the account blocking or deactivation issues described in the article Reasons for the account blocking or deactivation.

Step-by-step guides

Activate your account with the Access Tool

To activate your account, do the following:

1 Go to the Location Risk Intelligence Platform: https://risksuite.munichre.com.

2 Click Request or Unlock Account.

3 Enter your email and click the Request Access button.

You will receive an email with further instructions on how to gain access to the platform.

Note: If your account has been blocked (deactivated), it gets automatically unlocked (activated) when you use the Access Tool.

Tip: In case of any questions or issues, contact our Customer Support team through the online support form or by email at location-risk-intelligence@munichre.com.

Contact the Customer Support team

If your account has been blocked or deactivated, a Location Risk Intelligence administrator can reactivate it.

To get the account reactivated, do the following:

1 Contact our support team through the online support form or email us at location-risk-intelligence@munichre.com to reactivate your account.

2 Once the account is reactivated and you are informed by our support team, go to the LRI landing page and sign in to the platform with your credentials (email and password).